Broken Items

A keyboard or mouse or power supply failure is the most typical example in this case. Having quick access to these items allows the employee to return to productivity in a timely fashion with minimum intervention (time and effort) by help desk staff or supply administration.

This is arguably the most common use case for IT peripheral dispensing machines. Machines are stocked with the most commonly used items and placed in centralized areas throughout the organization’s worksite allowing easy access, tracking of usage, and minimal interruption to all involved.

Use Touchpoints on the Image Below to Learn About iVendTech’s products:

iQ Technology

iQ Technology’s cloud-based operating system provides IT administrators with real-time inventory control management and data and reporting capabilities.

Guaranteed Vend Sensor

The Guaranteed Vend Sensor ensures that items are dispensed. If a product does not pass through the infra-red sensor for any reason the machine will know the user did not receive their product. The machine will then attempt to dispense the product a second time.

ADA Compliant

All iVendTech automated dispensing machines are ADA compliant, meet OSHA requirements to be placed in hallways, and are CE marked and UL certified.

Manufactured in the USA

iVendTech machines are constructed of quality steel, utilize high-end components, and are manufactured in the U.S.A. at IDS’ production facility in Des Moines, IA.

High Capacity, Rapid Dispensing

iVendTech machines dispense a variety of office and IT supply SKU’s within seconds and can accommodate up to two satellite machines for additional capacity.

Flexible Platform

iVendTech’s flexible platform allows the machine to be configured for direct interface by employee by numeric pin code or multiple badge reader interface options or retail payment options for cash, debit/credit card, and mobile payment options.

Custom Branded

iVendTech machines can be uniquely branded by fully wrapping the machine with high resolution customized graphics.

Step-by-Step Process Flow:

  • 1

    Mouse Breaks

    Employee’s mouse quits working. Determines the mouse is broken / defective and must be replaced.

  • 2

    Accessing the Machine

    Employee goes to the machine and inputs in their employee ID or swipes ID card at the machine to initiate a dispensing session.

  • 3

    Authentication

    Machine sends ID/PIN to the server for authentication and restriction information is retrieved from the database (restriction information is based on departmental limits or other criteria as desired). If the employee is validated the dispensing session continues, otherwise the dispensing session terminates.

  • 4

    Product Selection and Retrieval

    Employee selects the desired product using the keypad. If the restriction criteria allows, the item is dispensed and the employee retrieves the item.

  • 5

    Information Sends to Database

    Transaction information is sent to the database including:

    • Time and date
    • Account, site, machine
    • Product(s) dispensed
    • Employee name / ID
    • Department (if required)

  • 6

    Session Ends

    End the dispensing session.